Thank you for visiting our Frequently Asked Questions page. We have curated a list of most commonly asked questions for you below. If you require additional assistance, please submit a ticket to our help desk by sending an email to officesupport@aju.edu. Our helpdesk will do
their best to answer your question within 1 business day. Please note the help desk is staffed during AJU business hours, Monday-Thursday 9 am – 5 pm and Fridays from 9 am – 2 pm.
The registration system will automatically send you a confirmation email with login information. Please check the inbox for the email you used to register. We also suggest you check your spam/junk/clutter mail folders.
Information about access to the film is included in the information page for the program you signed up for. In some cases, the film is available at no cost. In other cases, it may require access to Netflix, Amazon Prime, or another subscription service.
Most classes are recorded for this purpose. If you were enrolled in a paid class, please email officesupport@aju.edu to request a recording.
Please email our customer service desk at officesupport@aju.edu to request a refund.
Many of the webinars offered are recorded and available for viewing at no cost. There are two different ways to watch: 1. Visit our Facebook Page where we livestream our free talks: https://www.facebook.com/AmericanJewishUniversity/videos. 2. Visit our YouTube Channel where we post most of our recorded content: https://www.youtube.com/@AmericanJewishUniversity. Happy viewing!
Registration for all events and classes is managed by Eventbrite. You can check out as a "Guest" through Eventbrite. However, we highly recommend that you create an Eventbrite account if you don't already have one. For additional assistance, visit https://www.eventbrite.com/support.
Please reach us at officesupport@aju.edu for assistance. This email is only monitored during AJU business hours.